We offer FREE shipping within the UAE.
For international shipping, please contact us, so we can calculate the shipping costs. Please note: International orders may be subject to taxes and duties. These fees are charged by your local government and are separate from our shipping fees.
All orders are delivered within 48 hours.
Please note: Due to Covid-19, delivery options to Abu Dhabi have been severely affected. Delivery times outside of Dubai will be confirmed on a case-by-case basis and may take up to 7 working days.
Once your order is placed, you will receive an order confirmation email. When your items are ready to be shipped, you will receive a second email confirming dispatch.
We typically ship to all GCC countries: Bahrain, Kuwait, Oman, Qatar, Saudi Arabia and the United Arab Emirates. Shipping to other countries upon request. Note that we are based in the United Arab Emirates; any shipment to abroad might incur import taxes or other local duties which we cannot control. So whereas for the UAE we can offer all-inclusive prices, for Bahrain, Kuwait, Oman, Qatar and Saudi Arabia the courier company will ask you to pay local charges (and/or import duties, if any) upon delivery.
PAYMENT & RETURNS
We offer the following payment options:
• Credit card via our payment provider 2Checkout (www.2co.com)
• Buy now, pay later. Interest free instalments with our partner PostPay
• Cash or card on delivery (COD)
All prices mentioned on our website are in UAE dirhams (AED) and include VAT.
In case you change your mind, you can exchange your items within 14 days of purchase. Customers can exchange items or receive a credit note (Credit notes are valid for 6 months) for the original item's value. No cash refunds. See our full refund policy HERE.
PRODUCT INFO & ORDERS
If you haven't received an order confirmation email, it is likely the result of one or two things:
• Your order was never actually placed and processed.
• You have entered an incorrect email address with your order.
If you are certain that the email address linked to your order is correct, please
check the spam folder for your order confirmation. In the event that you still
cannot locate an order confirmation, please email or call us: orders@DesertRiver.com +971 4 323 3636
Once you have placed an order with us our Warehouse team work hard to make sure we are promptly starting to pack and process your order. If you have any queries on your order please email us at orders@DesertRiver.com
Yes, all our products come with a standard warranty. Please refer to the individual product details which states the length of warranty for each product. If your complaint is justified, we are happy to help you. We will repair it, replace it or give you a new replacement part, whatever is necessary. Just make sure you still have the original invoice as proof of purchase.
Whilst we are building to become the best Middle East webshop for quality design products, we would love to get your feedback or ideas on products that you would like to see here. Let us know if there is something specifically that you are looking for, or know of a particular brand that is hip and happening but has not reached our region yet. We’d love to hear from you!